HELP - FREQUENTLY ASKED QUESTIONS

Trendy-Workshop.com where products are manufactured?

Trendy Workshop has selected garment factories known for their expertise.

For example, it was in France that he went to get an expert leather goods to make his luggage line. Regarding wool, the mesh on it is knitted in a family workshop south of Shanghai. Closer to the raw material, they are engaged in delicate knitwear passion from father to son. The shoes are for their manufactured in Spain. For our commitments to quality and manufacturing, check our quality.

How to customized my model

Go on a customizable or made to measure product page and choose the material, cutting, neck, finishes and colors of course. Once you submit your order, we manufacture for you! 

I'm not very inspired ...

The Trendy Workshop team is here to help! To always offer seasonal models, Trendy Workshop prepares two collections a year. You can also appeal directly to the stylists at 01 42 33 83 22  or by mail to contact@trendy-workshop.com. They will always be delighted to help!

How to choose your size ?

A size guide is available for each model. All products Trendy Workshop repeat the French measurement standards. Tip : You Sure? Measure yourself and let yourself be guided by the Trendy team at 01 42 33 83 22  or by mail to contact@trendy-workshop.com.

Can I exchange an item ordered?

At Trendy Workshop, you have 14 days after delivery of your order to exchange your order against another, or request a credit. Contact Customer Service by email at contact@trendy-workshop.com or by phone 01 42 33 83 22.

Customized or made to measure product : the consumer code provides that "goods made ​​to the consumer's specifications or clearly personalized" can not be exchanged. 

What payment methods can I use?

You can pay by Credit card (credit card, Mastercard, Visa) or Paypal

How to use a discount code?

A space entitled "You have a promotional code" appear in the list, at the time of payment. To qualify, you simply enter it! This will impact directly on price.

Do you deliver abroad?

Trendy Workshop book by DHL, in fifteen countries including:

Do you deliver abroad?

Trendy Workshop book by DHL, in fifteen countries including:

Why the delivery time is longer in case of customized or made to measure products?

You create your model, we produce for you! All models you create are made ​​to order, only for you. The quality requirements in the production also explain the delay. The model that comes in must be blameless.

Is it possible to change or cancel my order?

As soon as you confirm order to vote, the latter is transmitted directly to the garment factory. To edit an item from your order or cancel it, you have a period of 24 hours MAXIMUM. Contact customer service by phone 01 42 33 83 22  or by mail to contact@trendy-workshop.com and make them your changes. They inform the workshop.

My made to measure product doesn't fit, what can I do ?

Mue store will make alteration or restart your clothe if need be, or credit you, for your first order. If the fitting of your first order is ok, it means that the body measurements computing by Mue Mesures is ok. You can't ask for a repayement or an exchange of your order if you just changed your mind. Indeed, made to measure product is made for you after your ordered it, it can be sales to another client. Of course, in case of manufacturing problem, your order will be always refundable. In any case, contact us if you meet any problem, our first priority is your satisfaction ! Contact customer service by phone 01 42 33 83 22  or by mail to contact@trendy-workshop.com they inform the workshop.

Maintenance tips

WOOL : It is recommended to wash cashmere by hand or machine in cold wool program (spin 600 rpm), with a suitable detergent. Cotton can meanwhile be machine washed, wool program or 30 ° . It is not recommended to leave the mesh dip or bend. To dry, place the flat model, protected from light. The mesh can be ironed with a soft iron, without pulling or distorting it. Contrary to popular belief, knitting appreciate washes. By following these maintenance tips, they sublimate the mesh.

LEATHER : It is appropriate to treat and maintain the leather with suitable products. To wash, you should take it to a specialist.

OTHER FABRICS : Please follow the instruction given on the label

Is it possible to change your account information?

To edit information on your account, sign in with your username and go in the "My workshop" tab. By clicking on "My Profile", you will have access to all your account information. To access your account, click here.

How do I contact customer service?

You do not find answers to your questions? The Trendy team is available between 10:30 AM and 6:30 PM, Monday to Friday: - By phone 01 42 33 83 22  - By mail to contact@trendy-workshop.com